General Questions

What is Hanna Bella?

Hanna Bella is a UK-based online fashion retailer offering women’s clothing, including dresses, co-ord sets, skirts, and trend-focused fashion pieces for different occasions and styles.

Where is Hanna Bella based?

Hanna Bella operates in the United Kingdom and provides online shopping services for customers through its website.

How can I contact Hanna Bella?

For questions about orders, products, delivery, returns, or payments, customers can contact the Hanna Bella customer support team through the Contact Page.

Orders

How do I place an order with Hanna Bella?

To place an order, browse the products available on the Hanna Bella website, select your preferred item and size, add it to your basket, and complete checkout by providing your delivery and payment details.

Once your order has been successfully placed, you will receive an order confirmation.

Can I change or cancel my order after placing it?

If you need to make changes to your order, contact Hanna Bella customer support as soon as possible.

Changes or cancellations cannot always be guaranteed once an order has entered the processing or dispatch stage.

How can I check my order status?

Once your order has been dispatched, tracking information will be provided where available.

If you need assistance with your order status, contact Hanna Bella with your order number.

I have not received my order confirmation. What should I do?

First, check your email inbox, spam, or junk folder.

If you still cannot find your confirmation email, contact Hanna Bella customer support with the email address used during checkout.

Delivery

How long does delivery take?

Delivery times depend on the shipping option selected at checkout.

For the latest delivery information, please visit the Shipping Policy page.

Do you offer international delivery?

International delivery availability depends on the destination and shipping options available during checkout.

Customers can view available delivery options before completing their purchase.

How can I track my order?

Tracking details are provided once an order has been dispatched.

Use the tracking information provided to monitor your parcel’s progress.

What happens if my parcel is delayed?

Although Hanna Bella aims to deliver orders within the estimated timeframe, delays may occur due to courier issues, public holidays, or circumstances outside our control.

If your order is delayed, contact our customer support team for assistance.

Returns and Refunds

What is Hanna Bella’s return policy?

Customers can return eligible items within the return period stated in the Return and Refund Policy.

Items must be returned in their original condition, with tags attached, and meet the return requirements.

How do I return an item?

To start a return, contact Hanna Bella customer support with your order details.

Our team will provide guidance on the return process.

How long does a refund take?

Once a returned item has been received and approved, refunds are processed back to the original payment method.

The time taken for funds to appear depends on the payment provider or bank.

Can I exchange an item?

Exchange availability depends on product availability and Hanna Bella’s exchange process.

Contact customer support if you need to request an exchange.

What happens if I receive a faulty or incorrect item?

If you receive a faulty, damaged, or incorrect product, contact Hanna Bella customer support with your order details and relevant information so the issue can be reviewed.

Products and Sizing

How do I choose the correct size?

Each product page includes available sizing information to help customers select the most suitable size.

Customers can review the size guide before placing an order.

Are Hanna Bella sizes true to size?

Sizing may vary slightly depending on the product style, fabric, and design.

Customers are encouraged to check the product measurements and size information provided on each product page.

Will an item be restocked if it sells out?

Restock availability depends on product demand and supplier availability.

Customers can check product pages regularly for updates on popular styles.

How should I care for my Hanna Bella clothing?

Care instructions vary depending on the fabric and product design.

Always follow the care label instructions provided with the item to maintain its quality.

Payments

What payment methods does Hanna Bella accept?

Available payment methods are displayed during checkout.

Customers can select their preferred payment option from the available choices.

Is payment on the Hanna Bella website secure?

Yes. Payments are processed through secure payment systems designed to protect customer information.

Why was my payment declined?

Payments may be declined due to incorrect payment details, bank restrictions, insufficient funds, or security checks by the payment provider.

If the issue continues, try another payment method or contact your payment provider.

Account Questions

Do I need an account to place an order?

Customers can place orders using the available checkout options provided on the Hanna Bella website.

How can I update my account details?

Customers can update account information by logging into their account and managing their details.

I forgot my password. What should I do?

Use the password reset option on the login page to create a new password.

Contact Hanna Bella

If your question has not been answered, contact the Hanna Bella customer support team for assistance with your enquiry.

Email: info@hannabella.co.uk